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Service levels
How our support tiers and response times work.
Last reviewed: 30 July 2026
Fact
Fresh Mango Robotics offers tiered support contracts (Essential, Professional and Enterprise) with published response-time targets, described in full on the support page.
Support is delivered by Fresh Mango Robotics as UK supplier. Keenon supplies parts, firmware and manufacturer-level technical escalation where a fault sits at hardware or firmware design level.
Frequently asked questions
What response times are available?
Response-time targets range across our Essential, Professional and Enterprise tiers — see the support page for the current published SLAs.
This page is maintained by Fresh Mango Robotics and describes our own practices. It is not an independent certification.
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