Team & expertise
Who deploys and supports your robot
Fresh Mango Robotics is led by Guy Phoenix, Managing Director, and supported by field service and support desk roles responsible for installation, training and ongoing UK support.
The roles behind every deployment
Alongside the leadership team, these are the roles that survey your site, install the robot, train your staff and answer the phone afterwards. They are role profiles describing genuine responsibilities rather than individual named biographies.
Field Service Engineer
This is a role profile rather than an individual biography — Fresh Mango Robotics field service engineers carry out site surveys, installation, staff training and on-site maintenance visits for Keenon service robots.
Field service engineers are DBS checked before attending customer sites and hold CompTIA technical certifications, in addition to Keenon manufacturer training received as part of our authorised dealer status.
- Robot installation
- Site surveys
- On-site maintenance
- Keenon hardware
Support Desk Engineer
This is a role profile rather than an individual biography — Fresh Mango Robotics support desk engineers handle inbound support calls and tickets, remote diagnostics, and coordinate on-site visits with field engineers.
Support desk engineers work from the UK office and escalate hardware or firmware-level issues to Keenon where required.
- Remote diagnostics
- Support ticketing
- Software and firmware updates
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