Support
Support that actually answers the phone
Every robot we supply comes with UK-based support. Remote diagnostics, on-site maintenance, and real engineers who understand your setup.
Essential
Remote support for single-robot deployments.
- UK help desk during business hours
- Remote diagnostics and troubleshooting
- Software updates
- Email and phone support
- 48-hour response SLA
Recommended
Professional
Full support for multi-robot and multi-site operations.
- Everything in Essential
- Extended hours support
- Remote monitoring and alerts
- Quarterly health checks
- 24-hour response SLA
- On-site visits included (4/year)
Enterprise
Bespoke support for large fleets and critical operations.
- Everything in Professional
- 24/7 support line
- Dedicated account engineer
- Priority parts and swap-out service
- 4-hour response SLA
- Unlimited on-site visits
- Custom reporting and analytics
What's covered
- Hardware faults and component replacement
- Software and firmware updates
- Navigation map updates and route optimisation
- Sensor calibration and cleaning guidance
- Battery health monitoring and replacement
- Staff retraining when needed
How to get help
Phone
020 3880 0000 (business hours)
support@freshmango.co.uk
Portal
Log tickets, view status, and access documentation
Emergency
24/7 line for Professional and Enterprise customers